24phdream Privacy Policy – Your Data, Handled with Care

When you register and use 24phdream, we collect the personal information necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account number. We also collect technical data automatically when you access the platform, including your IP address, device type, browser version, and session activity logs. Identity verification documents — such as a government-issued ID — may be requested to confirm your eligibility and protect your account from unauthorised access. We only collect what is genuinely needed; we do not gather information beyond what is required to deliver a safe, compliant, and enjoyable experience for Filipino players.

The information we collect is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver customer support when you need it. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities that could harm you or the integrity of the platform. Aggregate and anonymised data may be used internally to improve our games, features, and overall service quality for players across the Philippines. Where required bylaw, we may share your information with Philippine regulatory authorities, law enforcement agencies, or financial institutions as part of our legal obligations. We will never sell your personal data to third-party marketers or share it for purposes unrelated to the operation of your account.

24phdream uses industry-standard security measures to protect your personal information at every stage — from the moment you register to every transaction you make on the platform. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your details cannot be intercepted by unauthorised parties. Access to personal data within our organisation is strictly limited to staff who require it to perform their duties, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to ensure our systems remain resilient against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws.

We use cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can improve the experience. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most useful to Filipino players, but these are only activated with your consent. You can manage your cookie preferences at any time through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of 24phdream.

As a registered player on 24phdream, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your account and associated data subject to our legal retention obligations. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. To exercise any of these rights, simply contact our support team at [email protected] and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and in accordance with the applicable data protection framework in the Philippines. If you believe your privacy rights have not been respected, you have the right to raise a complaint with the relevant Philippine data protection authority.

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are kept for a minimum period to satisfy anti-money laundering and financial compliance requirements. Once the applicable retention period has expired and there is no legal basis to continue holding your data, we securely delete or anonymise it so that it can no longer be linked back to you. If you close your account voluntarily, we will begin the data deletion process in accordance with our retention schedule and notify you once it is complete. You may request information about the specific retention periods that apply to your data by contacting our support team.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via your registered email address or through an in-platform notification. We encourage you to review this page periodically so you remain informed about how your data is being handled. Your continued use of 24phdream after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have questions about any changes or would like clarification on any aspect of this policy, please reach out to our support team at [email protected].